Initiate Remote Support Session in Attended Access Mode:

• Click: on the blue box to download the program


• Run: the downloaded file. Allow it to run


• Code: Give the code to the remote support technician or copy and paste

Keeping The Program for Future Sessions After the session is completed, you can just close the program. It will remain installed on your computer for future remote support sessions. You will need to allow access in order for the remote person to work on your device.

Removing The Program To remove the program, click on the top right gear icon / arrow and select remove. Files related to the program will be removed. Future remote support sessions will require downloading and running the program again.

Note: The download attribute is not supported in Edge version 12, IE, Safari 10 (and earlier), or Opera version 12 (and earlier).